1. Seller
Velnoryz S.r.l., Via Emilia Levante 214, 40139 Bologna (BO), Italy, VAT ID IT05278140636. Email: [email protected]. Telephone: +39 051 7246 381.
2. Scope
These terms apply to distance sales made through this website. Mandatory consumer rights under Italian and European Union law remain unaffected.
3. Product information
We aim to present characteristics, images and prices accurately. Images may be illustrative and colours can vary according to the display used. Statutory conformity rights remain applicable.
4. Orders
An order is submitted when the customer provides the required information and confirms the purchase. We may contact the customer to verify delivery details. The contract is concluded when the order is accepted or processed.
5. Prices and payment
The price displayed on the relevant offer page applies at the time of order. Payment is made to the courier at delivery unless a different method is expressly offered and accepted.
6. Delivery
Indicative delivery is 24–48 hours. Estimates may vary for reasons outside our reasonable control. Customers are responsible for supplying accurate delivery information.
7. Withdrawal and returns
Consumers may exercise the statutory right of withdrawal within 14 days, subject to legal conditions and exceptions. See Right of Withdrawal and Returns and Refunds.
8. Legal guarantee
Consumers benefit from the legal guarantee of conformity under applicable law. Contact support with the order details and a description of any issue.
9. Liability
Nothing in these terms limits liability where prohibited by law. We are not responsible for disruptions caused by events beyond reasonable control.
10. Intellectual property
Website branding, layout and original materials are protected by applicable intellectual-property laws and may not be copied without authorisation.
11. Governing law
Italian law governs these terms, without prejudice to mandatory protections available to consumers in their country of residence.
12. Updates
The version available when the order is placed applies to that purchase. Last updated: 22 September 2026.