How do I pay for my order?
You can pay the courier at delivery. See Payment Methods for practical information.
What is the delivery time?
The indicative delivery time is 24–48 hours. It may vary according to destination, courier operations, weekends, holidays or exceptional demand.
Can I withdraw from my purchase?
Consumers generally have 14 days to exercise the right of withdrawal, subject to the legal conditions and exceptions described on our Right of Withdrawal page.
How can I track an order?
Use the courier information received after dispatch or follow the guidance on our Track Your Order page.
What if the product arrives damaged?
Photograph the parcel and product and contact support promptly. Keep all packaging until you receive instructions.
How do I reach Velnoryz?
Email [email protected] or call +39 051 7246 381.